Retail Consumer Insights Manager – 9 / 12 Months Fixed Term Cont

This leading household name retailer is currently looking for an experienced analytically sharp consumer insights professional to join their expanding team.

The role will initially be a fixed term contract with the potential for the role to become permanent in the longer term.

Key elements of the role include:

• Drive understanding of how we can better understand customer behaviour to both delight our customers and achieve our business goals
• Understand customer needs and frustrations to understand and overcome barriers to adopting our services, via a combination of data insight and customer research
• Enable our Marketing plans to be based on up-to-date customer insights that meet the needs of the retail business
• Goal setting for marketing metrics including identifying the key metrics and reporting needs
• In depth analysis of the impact of activities we undertake to understand what is working and where we need to make improvements playing a key role in developing a framework to evaluate and prioritise marketing activities
• Develop strong relationships with stakeholders within the UK and international counterparts.

Personal attributes:

• It is essential applicants have a proven track record of managing complex data analytics and deriving actionable insight from this.
• 5+ years consumer insights experience working within a similar data heavy online industry, eg e-commerce, digital trading, online retail / consumer or consulting business

This position offers excellent career progression and exposure within a global leading e-commerce organisation.